Troubleshooting

Short fixes for common blocks. If none of these match, use Support on the Chronos landing page.

Cannot sign in

• Confirm you are using the invite email and the current password.
• If your account was disabled, only a manager/admin (with permission for your role) can re-enable it.
• If the whole organization is suspended, paying or logging in may not reopen it — contact support; a manual suspension is not undone by a card payment alone.

Cannot clock in

• Confirm your role is team member or manager (admins do not clock).
• Check for a shift that requires manager review — finish that path with your manager before starting a new one.
• If the org is in a restricted state (suspended / expired access), clocking may be blocked until an admin resolves billing or access with Chiwiro.

Timesheet or calendar looks empty

• Team members only see their own data — switch account if you expected org-wide views.
• Managers/admins: try clearing person/group filters.
• Confirm you are in the correct organization if you belong to more than one workspace.

PTO still pending

• A manager must approve the request.
• If the manager is away, ask an admin who can cover approvals for your org.

Language

The app and this docs site both support English and Spanish. Prefer the locale switcher rather than mixing languages in a single support thread when possible.